The start of the day
The morning handover is an opportunity to align around arrivals, departures, requests, and any exceptions that need attention. A shared view helps the next team begin with context rather than a collection of messages.
The shift change
A clear shift handover identifies what has been completed, what remains open, and who is responsible for the next action. The aim is not a long report. It is a useful bridge between two people doing related work.
The close of the stay
The final handover around departures and follow-up protects the guest experience and gives the hotel a cleaner operational record. When teams can see the same current information, fewer details get lost between roles.
Build one shared habit
Choose one handover to improve first. Agree the minimum information it needs, test it for a week, and adjust it with the team that uses it.